Refund policy
Last updated: 2026-04-07
This Return & Refund Policy applies to purchases made through twosix.shop and related domains operated by TWO SIX AB.
Company Information
Company name: TWO SIX AB
Organization number: 559576-1874
Address:
Sunnanö 190
781 94 Borlänge
Sweden
Phone: +46 243 31 90 01
General inquiries: info@twosix.se
Order-related questions: order@twosix.se
Our main store operates on twosix.shop and may also be accessed through domains such as twosix.se and other regional domains.
Right of Withdrawal (Ångerrätt)
In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to:
order@twosix.se
You may use the EU standard withdrawal form, but it is not mandatory.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any extra costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
Refunds will be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
Return of Goods
You must send back the goods without undue delay and no later than 14 days from the day you notify us of withdrawal.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods that are made to the consumer’s specifications or clearly personalized
- Goods that are produced on demand according to customer choices (e.g. custom or print-on-demand items)
If a product falls under these exceptions, this will be clearly stated on the product page.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Please contact us without undue delay after discovering the issue.
Email: order@twosix.se
Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
If the issue is confirmed, we will offer:
- A replacement, or
- A full refund
This does not affect your statutory rights under applicable consumer protection laws.
Refunds
Once a return is processed, refunds will be issued in accordance with the terms above.
Refunds are made to the original payment method and may take 5–10 business days depending on your payment provider.
Exchanges
Due to the nature of our production process, we generally do not offer direct exchanges.
If applicable, you may:
- Exercise your right of withdrawal, and
- Place a new order
Contact
Order support:
order@twosix.se
General inquiries:
info@twosix.se